Alan Mark

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Activity overview

Latest activity by Alan Mark
  • Alan Mark created a post,

    Welcome to the Datameer Community!

    Thanks for joining us! We look forward to discussing the details of Datameer, our products, and how they might fill a business need with you!  You'll not only be able to engage with other customers...

  • Alan Mark created an article,

    SQL compilation error: invalid identifier '<column name>'

    Symptom A Datameer workflow that was running properly has stopped.  Attempting to view the Data Preview of one of the Data Sets within the Workspace shows an error similar to: error line <number> a...

  • Alan Mark created an article,

    Datameer Support Holiday Schedule

    This document outlines the Datameer Support Holiday schedule. Datameer Support holidays are observed regionally and indicate limited support coverage for business hours on the given day. Service le...

  • Alan Mark created an article,

    Business Impact Descriptions and Examples

    Business Impact Descriptions Severe: Datameer is entirely unusable for all users. The situation completely halts your business operations and no workaround exists.High: Datameer functions partially...

  • Alan Mark created an article,

    Support Ticket Severity Definition Table

    This document describes how the severity is assigned to support tickets.  The severity of a ticket is defined by two factors, the environment type and the business impact. The following table outli...

  • Alan Mark created an article,

    Datameer Support Policy

    This Maintenance and Support Policy (“Policy”) describes the current practices of Datameer with regard to its provision of technical support and maintenance services to entities that have entered i...